Are customs, duty, and/or VAT charges included in the shipping charges?
No. You may be responsible for paying VAT, duty or other fees upon delivery. The additional costs are calculated and collected by your local delivery service. Depending on your country, these fees can be 20% or more of the price of the purchased product. Any and all such charges are applied AFTER your order has left our offices. We have no control over these them and cannot predict how much they may amount to. Customs policies vary from country to country and you may want to contact your local customs office for further information. Please bear in mind it is a legal requirement that we declare the full value of the goods on all packages mailed outside the USA.
Do you ship to my country?
Please create an account by clicking the "My Account / Order Status" link at the top right hand side of our site. During signup we'll ask for your shipping address details including country. If your country is not in the dropdown menu of available countries, unfortunately we cannot ship to your country at this time.
What are my payment choices?
We accept VISA, MasterCard, Discover, American Express, and PayPal payments. Please be aware that ALL funds must be paid in US Dollars. During the checkout process you may choose any of our current payment options and continue to place your order. Please note that we will not ship your order until we receive payment from you.
When will my order ship and what are my shipping charges?
Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices. We will ship your order shortly after we receive payment from you.
What is the return policy?
Please see our Terms & Conditions for complete details regarding our return policy.
Return to Help Index