If you live in Texas and are not a non-profit organization, then yes, you have to pay sales tax.
If you live in any of the other 49 states in the US, then you don't pay sales tax when ordering from us. Yeehaw!
If you are part of a non-profit organization located in Texas and really don't want to pay sales tax, please do the following: Go ahead and set up your online account at www.puppetsinc.com.
Email us when that's done and we will promptly activate the account with your tax exempt status. Then we'll let you know so you can place your order. You'll only have to go through this process with us once for the whole rest of your life!
I have a question on my charges.
Click the "My Account / Order Status" link at the top right hand side of our site to review your orders. You may compare your order history on our website, with your financial records. If you have further questions or concerns, please contact customer service for further assistance.
I need a copy of my receipt/invoice.
Click the "My Account / Order Status" link at the top right hand side of our site to print invoices.
When will my credit appear on my account?
Credits usually take 7-10 business days from the time we receive your item(s).
When will my credit card be charged?
Your credit card will be charged within 24 hours prior to shipment of your item(s).
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