Do I Have To Pay the Entire Amount Before You Start Work on My Custom Puppet?
No. We do require a 50% NON-REFUNDABLE deposit on all custom orders before we begin work, but you don't have to pay the balance until we've finished and the order is ready to ship. Sometimes customers elect to pay the entire quoted price and get it out of the way to expedite the shipping process. That's acceptable if you prefer to do so. However, we want to be sure you understand that, if you DO pay the full balance and something comes up that forces you to cancel the order after we have begun work, the 50% deposit will not be refunded.
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